Your Customer Journey From Booking To Practical Test

As you are taking the time to explore our ‘You Ask, We Answer’ section would suggest that you are considering our services as your training provider. Let me explain exactly what happens when you book your driving lessons with us.

It starts with your visit to our website. You spend some time to explore and digest the information we make available. You then decide to contact us through your preferred method which could be by calling, Facebook Messenger, email or by completing the booking form.

After you have booked your first lesson you will be sent confirmation, our terms and conditions as well as our mission statement outlining the standards you can expect from us. On your first lesson your instructor will arrive at the agreed time. If you are new to driving, your instructor will drive you to a suitable location (usually either Carlton Industrial Estate or Claycliffe Industrial Estate near the Chestnut Tree pub) to get you started. It’s vital that your first few lessons are conducted in an area that will ensure your success and build your confidence. If you are not a beginner and you have done some driving before, your instructor will discuss with you whether you would feel confident of driving from the pick-up location.

Your lessons will then be conducted using our unique Accelerated Learning System and proceed with ongoing lessons. You will proceed to cover the driving syllabus, improve your knowledge, skills and most importantly build your confidence as you move closer to your practical driving test.

Once test day arrives, both you and your instructor will be ready for that first time pass. Your instructor will ask your permission to take a photo so we can post on our Facebook page and website to announce and celebrate your test success. The final step will be to request a customer review from you where you can give an account of your learning experience with us here at Adam Shenton Driving School.